Thank you for shopping at Liberty Checkout (libertycheckout.shop), operated by Haikou Shanru Trading Co., Ltd. We take pride in the quality of our wall art and want you to be fully satisfied with your purchase. This policy explains how returns, exchanges, and refunds are handled.

1. Our Return Policy (Quality Issues Only)

Because our wall art is made-to-order and printed specifically for each customer, we generally do not accept returns or offer refunds for change of mind, wrong size ordered, or preference-related reasons. Returns and refunds are only accepted in the following cases where the product is defective on arrival:

  • The item arrived damaged in transit (e.g., torn canvas, broken frame, bent print).
  • The item has a manufacturing or printing defect (e.g., significant color error, blurry print, missing elements).
  • The wrong item (incorrect design, size, or style) was shipped.
  • A significant portion of the order is missing (e.g., one panel of a multi-panel set not delivered).

2. Eligibility Timeframe

  • You must notify us of any quality issue within 15 days of the delivery date shown by the carrier.
  • Claims reported after this window may not be accepted.

3. How to Initiate a Return or Claim

  1. Email us at usliberty@sina.com with your order number and a clear description of the issue.
  2. Please attach clear photos or a short video showing:
    • The damaged or defective product itself.
    • The packaging it arrived in (if damaged in transit).
    • Any shipping labels visible on the package.
  3. Our support team will review your claim within 2–3 business days and respond with next steps.

Important: Do not ship any item back to us without first receiving a Return Authorization (RA) from our support team. Returns sent without prior authorization will not be processed.

4. Resolution Options

Once your claim is approved, we may offer one of the following resolutions at our discretion:

  • Replacement: We ship a new, identical item to you at no additional cost.
  • Partial refund: A percentage of the purchase price refunded if the issue is minor and you wish to keep the item.
  • Full refund: A full refund to your original payment method, after the defective item is returned (where applicable) or confirmed by evidence.

5. Return Shipping Cost

For all approved returns caused by our error (damage, defect, wrong item, missing parts), we cover the cost of return shipping. We will provide a prepaid return label or reimburse reasonable return shipping costs upon receipt of a valid receipt.

Return shipping costs for any unauthorized or non-quality-related returns are the responsibility of the customer and will not be reimbursed.

6. Non-Returnable Items

The following are not eligible for return:

  • Items damaged due to misuse, improper handling, or accidents after delivery.
  • Items that show signs of wear, installation damage, or alteration by the customer.
  • Items returned without authorization or after the 15-day claim window.
  • Custom or personalized orders made to your specific specifications (except for defects on arrival).
  • Items purchased from third-party sellers or unauthorized retailers.

7. Refund Processing

  • Approved refunds will be issued to the original payment method (PayPal or credit card).
  • Refunds typically appear in your account within 5–10 business days, depending on your payment provider’s processing times.
  • Original shipping fees are refunded only when the return is due to our error.

8. Damaged or Lost Packages in Transit

If your tracking shows the package as delivered but you have not received it, or if the package was clearly damaged in transit, please contact us within 7 days of the delivery date. We will work with the carrier to file an investigation and arrange a replacement or refund where appropriate.

9. Cancellations

  • Orders may be cancelled within 24 hours of placement, provided they have not yet entered production.
  • Once production or shipping has begun, orders cannot be cancelled.
  • To request a cancellation, email us immediately at usliberty@sina.com.

10. Exchanges

Because our items are made-to-order, direct size or design exchanges are generally not available outside of quality-related issues. If you receive a defective item, we will send a replacement of the original item. For any other sizing or preference issues, please contact us to discuss your options.

11. Contact Us

Haikou Shanru Trading Co., Ltd.

Room 805, Building 3, Wuyuanhe Apartment, No. 6 Changbin 6th Road, Xiuying Sub-district, Xiuying District, Haikou, Hainan Province, China 570000

Email: usliberty@sina.com

Website: libertycheckout.shop