This Shipping Policy describes how orders placed on libertycheckout.shop (the “Site”) are processed, shipped, and delivered. The Site is operated by Haikou Shanru Trading Co., Ltd. By placing an order, you agree to the terms below.
1. Order Processing Time
- Orders are typically processed within 1–3 business days (Monday–Friday, excluding holidays).
- Processing time includes payment verification, quality inspection, and packaging.
- Orders placed on weekends or public holidays will be processed on the next business day.
2. Shipping Timeframes
Once your order has been dispatched from our fulfillment center, the estimated delivery time is within 15 days to most destinations. Actual transit times may vary depending on your location, carrier performance, customs clearance, and weather conditions.
| Destination | Estimated Delivery (after dispatch) |
|---|---|
| United States | 7–15 business days |
| Canada, Europe | 10–15 business days |
| Australia, New Zealand | 10–15 business days |
| Other international destinations | 12–15 business days |
3. Shipping Methods & Carriers
- We partner with reputable international logistics providers and local postal services.
- Carrier and tracking information will be sent to your email once your order ships.
- At this time, we do not offer expedited or express shipping options.
4. Shipping Fees
- Shipping fees, if applicable, are calculated at checkout based on destination and order value.
- Any free-shipping promotions will be clearly displayed on the Site.
- Shipping fees are non-refundable except in cases where the order is incorrect, damaged, or defective due to our error.
5. Order Tracking
After your order is dispatched, you will receive a shipping confirmation email containing a tracking number and a link to track your package. Please allow up to 48 hours for tracking information to become active on the carrier’s website.
6. Customs, Duties & Taxes
- For international orders, import duties, taxes, and customs fees may apply once the package reaches your country.
- These charges are the responsibility of the customer and are not included in the item price or shipping cost.
- Customs policies vary by country; please contact your local customs office for more information.
7. Failed Delivery & Incorrect Address
- Please ensure your shipping address is complete and accurate before submitting your order.
- If a package is returned to us due to an incorrect or incomplete address, refused delivery, or failure to claim the parcel, the customer is responsible for any reshipping fees.
- We are not liable for lost or delayed packages caused by incorrect shipping information provided by the customer.
8. Damaged or Lost Packages
If your package arrives damaged, or is confirmed lost in transit by the carrier, please contact us within 7 days of the estimated delivery date at usliberty@sina.com. We will work with you to arrange a replacement or refund in accordance with our Return & Refund Policy.
9. PO Boxes & Remote Areas
- We can ship to most residential and business addresses. Shipping to PO boxes or remote areas may require additional transit time.
- Some remote destinations may not be serviceable; in such cases we will notify you and offer a full refund.
10. Contact Us
Haikou Shanru Trading Co., Ltd.
Room 805, Building 3, Wuyuanhe Apartment, No. 6 Changbin 6th Road, Xiuying Sub-district, Xiuying District, Haikou, Hainan Province, China 570000
Email: usliberty@sina.com